Shipping & Delivery Policy

At Stuffed States USA, we're a small business that takes great care in packing and shipping every order as quickly and carefully as possible. Once your package is in the hands of USPS, however, we're unable to control or be responsible for shipping issues that may occur in transit.

If you experience any delivery issues, please contact USPS directly using your tracking information, as they are best equipped to assist.

Please note that we are not responsible for:

• Delays in delivery, including Priority Mail arriving outside the expected timeframe
• Lost or stolen packages
• Damaged packaging once in transit
• Incorrect or misdelivered addresses provided at checkout

Please get in touch with USPS about these issues.

If USPS tracking shows your package as delivered but it has not arrived, we recommend contacting your local post office or submitting a USPS Help Request. MissingMail.USPS.com They may be able to review delivery details, including the scan location, and assist further.

1. Check Around Your Property: Look by all doors, porches, mailrooms, garages, and even behind bushes for a hidden spot.
2. Check with Neighbors: See if it was accidentally delivered next door.
3. Wait (24 Hours): Sometimes carriers scan packages early; it might still arrive the next day.
4. Check Informed Delivery: If you use it, see if there are photos or details. 

Next Steps (If Still Missing)

1. Submit a Missing Mail Search: Go to MissingMail.USPS.com and fill out the form with tracking, sender/recipient info, and a description.
2. Contact Your Local Post Office: Visit or call them with the tracking number; they can check GPS data for the delivery scan and ask the carrier where they left it.

Please be sure to double-check your shipping information at checkout. If an issue occurs during transit, USPS will be the fastest way to resolve it.

📦 If your USPS tracking shows that your package is being returned to us, please reach out and I’ll be happy to help sort it out.

Thank you so much for understanding and supporting a small business — we are not Amazon

What You Can Do:

Double-check your shipping address at checkout to avoid delivery delays or misdeliveries.

Watch for your tracking email—it'll be sent shortly after your order is processed.

Didn’t receive tracking info? Email info@stuffedstatesusa.com and we’ll be happy to help.

If you realize you entered the wrong shipping address before your order ships, let us know ASAP and we’ll do our best to fix it.

Unfortunately, if your package has already been handed over to USPS, we’re unable to reroute it or resend due to customer input errors.

💔 Damaged Items?

While rare, if your item arrives damaged, please take a photo of it and email us at info@stuffedstatesusa.com. We’ll work with you to make it right!

🔄 Returns & Exchanges

We accept returns or exchanges within 21 days of delivery. [See full return policy.]

International Shipping: At this time, StuffedStatesUSA.com only ships within the United States. Please go to our Etsy page to order Internationally!

To speak with a Stuffed States Representative, please contact us: Wholesale Inquiries: Info@StuffedStatesUSA.com 310-554-8855 or Consumer Inquiries:Info@StuffedStatesUSA.com

Don’t like your Stuffed State for some reason? No problem you can return them to us within 21 days of purchase. Please make sure Stuffed State is in original condition. It is not returnable if the tag is removed or if it seems to have been loved a little bit and stuff (i.e. soiled, damaged, ripped). To arrange a return, please email us at info@StuffedStatesUSA.com

We'll be happy to send you a return label free of charge. After inspection of return, we will issue a full refund minus original shipping charges.

We suggest getting insurance, if we don’t get your Stuffed State back, we will be unable to process your refund.

Yes we do! You can view it here on ourPrivacy Policy Page.

All of our Stuffed States are thoughtfully designed in the USA and proudly produced by our trusted and hard working manufacturing partners in China. This allows us to maintain the high-quality craftsmanship you expect while keeping our products affordable.

We work closely with our manufacturers to ensure every plush is soft, squishy, and made with care!